FAQ

US Orders (48 States) – UPS SurePost® | 2-7 business days

US Orders (Alaska, Hawaii, & Puerto Rico) – USPS Priority Mail™ | 3-14 business days

Canada Orders – DHL | 2-8 business days *Delivered Duties Unpaid

We do our best to process and ship orders as quickly as possible.  Orders placed Monday through Friday before 12pm CST typically ship within 24 hours. Orders placed after the cut off time will typically ship the following business day. For consumer protection, all orders are subject to review. In some instances, processing time can take up to 72 hours.

NOTE: Any orders placed during weekends, special promotions (Black Friday/Cyber Monday) and during holidays may take additional processing time due to increased order volume. Please allow 1-3 extra days for order processing.

Within 24 hours of shipment, you’ll receive a shipping confirmation email with your tracking number and a link to track your package online.

Unfortunately, we are unable to ship packages to P.O. boxes or APO/FPO addresses.

We don’t offer gift wrapping or boxes at this time. We are working on this.

We start processing orders immediately, so in most cases we are unable to make any changes or modifications to an order after it has been placed and confirmed. If you wish to cancel or amend your order, please contact our customer service team ASAP.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and d2 Gift Cards.

Because we process orders as quickly as possible, we are unable to make any changes once submitted. For more information or for guidance on returns, please contact our Customer Service team at Email Us: info@d2wear.com, We will

Once your order is placed, you will receive an order confirmation email. You will receive an additional email at the time your order ships that will include the FedEx tracking number to trace your package.

If you have a d2 wear account, you may also check that status of your order by clicking on the order number within your account. From there, you will be able to view the full details of your order, including the status and tracking number.

DOMESTIC ORDERS (US)

We ship all orders from our warehouse in Los Angeles, CA to anywhere within the US and DC.

Orders are typically processed within 1 – 2 business days and ship via FedEx. Arrival time with free FedEx Ground shipping is not guaranteed. We cannot ship to P.O. Boxes, APO or AE addresses. Please see shipping guidelines below.

INTERNATIONAL SHIPPING (AUSTRALIA, NEW ZEALAND, CANADA, ISRAEL, CHINA, HONG KONG, INDIA, JAPAN, SOUTH AFRICA, AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, TAIWAN, SOUTH AMERICA AND MEXICO)

We currently offer international shipping via FedEx International and DHL All international orders are shipped for a flat rate.  Please see shipping guidelines below.  IMPORTANT:  Any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.

Please note: We do not ship on holidays or weekends.

Doesn’t fit? Didn’t work? Product damage? No sweat! We want you to be completely satisfied with your purchase. Please read our Warranty and Return Policy for guidelines on how to make a return.

All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

Once your return has been shipped back to us, please allow up to 14 business days for the return to be processed at our distribution center. Please allow additional time for international orders.

You can expect the refund to hit your bank or credit card account within 2-3 business days after the return has been processed, but processing credit is subject to your bank.

You will be notified via email once your return has been processed.

At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full refund and re-order your replacement item. Please read our Warranty and Return Policy for guidelines on how to make a return.

Premium Quality is the heart and soul of who we are. Quality shows up in our people, our conversations and of course, our product. If our product doesn’t perform for you due to a manufacture defect, your purchase may be returned within 30 days for a full refund.

• Returns on eligible items must be made within 30 days from the delivery date.
• All hangtags must be attached to the garment and proof of payment must accompany the return.
• All items are subject to inspection.
• Outgoing shipping charges are not refundable.
• Please note: Only items purchased through www.d2wear.com may be returned to our online warehouse. Items purchased through any department store, specialty store or online partner must be returned to the place of purchase.

• To make a return, follow these easy steps:
  1. Package your item(s) for return in the box it was delivered in.
  2. Adhere the FedEx return shipping label to the outside of the box.
  3. Drop the package off at your nearest FedEx drop box.
  4. Once we receive your return, we will process your refund for all eligible, inspected and approved items.

• International customers are responsible for return shipping and shipping fees (including taxes and duties).  Once we receive your return, we will process your refund for all eligible, inspected and approved items.Ship eligible item(s) to:D2 WearATTN:  Returns Department6510 Fairfax ctCarpentersville, IL 60110USA

• We offer electronic gift cards to support our passion to be green. To purchase, click here Guru we need to put a Gift card link once it is implemented.and fill out the gift card form. Upon purchase, your recipient will receive an email with an electronic gift card from you!

Your D2 wear Gift Card will never expire,

Note: Discounts and promo codes cannot be applied towards the purchase of gift cards.

• Redeeming your gift card is easy.  In the email that you received your Gift Card, click on the unique link in the message and you will receive your unique Gift Card code.  At checkout, enter your code to apply it to your purchase.

You can check your balance by visiting the unique gift card link sent via email. The balance is also displayed beside the gift card when applied to a cart during checkout.